1. I don't have a mobile phone. Can I receive lucky numbers/M4D results/ringtones on my home phone?
2. How much are Magnum Mobile services?
3. Is my mobile phone compatible?
4. I requested a colour wallpaper/polyphonic ringtone download, but my phone isn't compatible. Will I be charged?
5. Can I send a graphic/ringtone that I downloaded to a friend's mobile phone?
6. How many downloads can I request?
7. How many SMS alerts can I subscribe to?
8. Can I subscribe to more than one star sign?
9. How do I unsubscribe?
10. I sent an SMS to unsubscribe, but I’m still receiving alerts. How do I make them stop?
11. I sent an SMS and received an error message.
12. I sent an SMS but haven’t received a reply.
13. Why does it take a long time for me to receive a message?
14. I couldn’t find an answer to my question in this FAQ.

1. I don't have a mobile phone. Can I receive lucky numbers/M4D results/ringtones on my home phone?
No. You must have a mobile phone to access these mobile services.

2. How much are Magnum Mobile services?
It depends on the services. Please refer to the pricing table. The charges will be deducted from your prepaid account, or reflected in your next month’s bill.

3. Is my mobile phone compatible?
We do not guarantee that your phone model is compatible with the contents we offer. Please check your phone manual for features such as support for colour wallpapers, etc. Phones tested as compatible are listed below.


Mobile Phone Compatibility
Download Phone
Wallpaper
Nokia
3100, 3100, 3108, 3120, 3200, 3300, 3510i, 3530, 3560, 3650, 3660, 5100, 5140, 6100, 6108, 6200, 6220, 6230, 6260, 6600, 6610, 6650, 6800, 6820, 7200, 7210, 7250i, 7600, 7610, 7650, 8910i, N-Gage
Sony Ericsson
T300, T310, T610, K700, P800, P900, T230, T630, Z600
Polyphonic
Nokia
3100, 3100, 3108, 3120, 3200, 3300, 3510, 3510i, 3530, 3560, 3590, 3650, 3660, 5100, 5140, 6100, 6108, 6200, 6220, 6230, 6260, 6600, 6610, 6650, 6800, 6820, 7200, 7210, 7250i, 7600, 7610, 7650, 8910i, N-Gage
Sony Ericsson
T300, T310, T610, K700, P800, P900, T230, T630, Z600

4. I requested a colour wallpaper/polyphonic ringtone download, but my phone isn't compatible. Will I be charged?
Yes. You will be charged for all download requests received, even if your phone is incompatible. Please check the Mobile Phone Compatibility Table above before sending download requests

5. Can I send a graphic/ringtone that I downloaded to a friend's mobile phone?
No. This service is not available at this time. They may, however, send a request for that download from their phone.

6. How many downloads can I request?
You may request as many as you like. Please be aware that there’s a limit to the number of downloads you can save onto your phone. This will vary from phone to phone. You may have to delete some items to save any new downloads.

7. How many SMS alerts can I subscribe to?
You may subscribe to as many as you like. However, you can only have one subscription per category, at anyone time. The categories are Gaming Results, Lucky Numbers, Personal Horoscopes and Horoskop (Bm).

8. Can I subscribe to more than one star sign?
No. You can only subscribe to one star sign. You may, however, subscribe to both Personal Horoscopes and Horoskop (Bm) at the same time.

9. How do I unsubscribe?
Please refer to the To Unsubscribe section for each service (Gaming Results, Lucky Numbers and Personal Horoscopes).

10. I sent an SMS to unsubscribe, but I’m still receiving alerts. How do I make them stop?
To successfully unsubscribe you must type the keywords exactly as they appear in the screenshots. If you have, then please call 03-7660-5291 (Mon-Fri: 9am-5pm) or send an email to magnumsupport@matrixinter.net.

11. I sent an SMS and received an error message.
You must type the keywords exactly as they appear in the screenshots. Take care when keying in the keyword. Make sure you don’t key-in the number ZERO when it should be the letter O.A space in the keyword must be an EMPTY space and not a DASH (-).

12. I sent an SMS but haven’t received a reply.
Check to see if your phone is on and within range. Your battery should also have enough power.
Magnum Mobile‘s short-code is 32393. All requests must be sent o this short-code.
If yours is a prepaid account, check to see that you have enough credit.
Check the Mobile Phone Compatibility Table above to see if your phone model is listed.
Finally, if you’re downloading Colour Wallpapers or Poly Ringtones, check that GPRS is activated on your phone.

13. Why does it take a long time for me to receive a message?
There may be delays during peak periods, which commonly occurs in the evening. If you’ve sent us an SMS, then we will definitely receive it. Please be patient. You will receive a reply soon. If you experience a long delay, do call 03-7660-5291 (Mon-Fri: 9am-5pm) or send an email to magnumsupport@matrixinter.net.

14. I couldn’t find an answer to my question in this FAQ.
Feel free to call 03-7660-5291 (Mon-Fri: 9am-5pm) or send an email to magnumsupport@matrixinter.net. We’ll be happy to receive your feedback or any questions.

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